Return & Refund Policy

We want you to be completely satisfied with your purchase.

Return Window

Customers may request a return within 30 days of receiving the item.

Return Conditions

To be eligible for a return:

* The item must be unused and unworn
* The item must be in its original condition
* The item must be suitable for resale
* Original packaging should be included if possible

Return Shipping

* If the return is due to product quality issues or defects, we will cover the return shipping cost.
* If the return is due to customer preference (size, style, etc.), the customer is responsible for the return shipping cost.

 Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

Approved refunds will be processed to your original payment method.

Non-Returnable Items

Certain items may not be eligible for return, including items marked as final sale.

Contact

To start a return, please contact us at:

Email:info@dujieconcept.com